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WPGNU Help Center

If you have any general curiosity about our products, you’re likely to find your answer here.

Documentation

Documentation

Everything you need to know about WpGnu Products features, its settings and how to solve the most common technical hitches.

Knowledge Base
Customer support

Customer support

We are open 24/7 for support. Please have patience, we normally respond within 12 hours (24 Hours maximum for conditions applied).

Support Ticket

Video Tutorial

Enhance your WordPress skills and master product usage with our video tutorials! Discover and step-by-step guides to help you get the most out of your website.

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Contact Us

Contact Us

Have a question for us before making purchase? suggestions ?Drop us a line using the form and we’ll respond as quickly as possible!

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FAQ

Frequently Asked Questions

Find answers to the most frequent questions about our Plugins and themes. Our support team is also ready to answer you.

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Why Should I Chouse WPGNU ?

Because you are in good hands. We are the team behind popular themes like Neve and Hestia. So, if you’re looking to create a website that is easy to use, we’re probably the best choice. Unlike other things, including our passion for all-things-pirates, our WordPress themes and plugins allow you to quickly go over the technical stuff and focus on building your online business. Our products are fairly easy to customize and the support team is always here to help you in case you have questions!

For how many sites can I use the products?

You can use them on any number of websites owned by you or your clients. Here your can find our Fair Usage policy – Terms
Keep in mind that you will only receive updates, support, and new features just for the websites with an active license.

How long will I receive the theme and plugins updates and support?

You will receive lifetime updates for the theme and plugins, ensuring you always have access to the latest features and improvements. Support, however, is provided for 6 months from the date of purchase. If you need continued assistance after the initial support period, you can renew your support plan at any time.Keep in mind that you will only receive updates, support, and new features just for the websites with an active license.

Do You offer support and what does Priority support mean ?

Yes, all our free/paid products include support for questions related to your account, billing, or anything product associated. You can see here our support policy. For the plans that include Priority Support, the Happiness Engineers will handle the tickets with higher priority so you get a reply faster. Check how fast we answer to the support inquiries.

What payment methods do you accept?

We use Stripe & PayPal’s secure payment systems, which allows us to accept credit card payments as well as PayPal payments.

 
What should I do if I am not satisfied with the results?

We firmly believe in and stand behind our product 100%. However, we understand that it cannot work perfectly for everyone, all of the time. 

We strongly recommend you to reach out to our Support team for assistance as soon as possible. Our Wpgnus will do their best to help you resolve any issues you ran into. 

If we cannot reach your desired resolution, we can issue a full refund within 14 days of your purchase date. After 14 days, no refunds can be processed.You can submit a refund request by contacting us here. Please note that by purchasing the plugin, you agree to our terms and conditions, which include our Refund Policy as well

Still, have a question?

If you haven’t found the answer to your question here, get in touch or check our extensive knowledge center.